Privacy Policy

À La Carte Casino Concierge (“we”, “us”, or “our”) operates alacartecasino.com (the “Site”). We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our Site. By using the Site, you consent to the practices described in this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect limited personal information, primarily to improve user experience and Site functionality. We do not require user registration or accounts.

Information You Provide Voluntarily

• Contact information (e.g., name, email address) if you send us an inquiry via email or contact form.
• Any other information you choose to provide in communications with us.

Information Collected Automatically

• Device and browser information (e.g., IP address, browser type, operating system, referring URL).
• Usage data (e.g., pages visited, time spent, links clicked) via cookies, web beacons, or analytics tools.
• Cookies and similar technologies for functionality, analytics, and advertising (see Cookie Policy section below).

2. How We Use Your Information

We use collected information for the following purposes:

• To operate, maintain, and improve the Site.
• To respond to your inquiries or communications.
• To analyze Site usage and trends (aggregated/anonymized where possible).
• To display personalized content or advertisements (where applicable).
• To comply with legal obligations, prevent fraud, or enforce our rights.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share it in limited circumstances:

• With service providers (e.g., hosting, analytics like Google Analytics, email services) who assist us and are bound by confidentiality.
• Affiliate partners only to the extent necessary for tracking referrals (e.g., anonymized click data for commission purposes).
• If required by law, court order, or regulatory authority (including AGCO/iGaming Ontario oversight where relevant).
• In connection with a business transfer (merger, acquisition, etc.).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may include:

• Essential cookies for Site functionality.
• Analytics cookies (e.g., Google Analytics) to understand usage.
• Advertising cookies for relevant promotions (third-party networks).

You can manage cookies via your browser settings. Disabling them may limit Site features. For more details, see our Cookie Notice (if separate) or contact us.

5. Data Storage and International Transfers

Your information may be stored and processed in Canada or other countries (e.g., by third-party providers in the US or EU). These jurisdictions may have different privacy laws. We take reasonable steps to ensure appropriate safeguards (e.g., standard contractual clauses where required).

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights Under PIPEDA

You have the right to:

• Access your personal information we hold.
• Request corrections if inaccurate.
• Withdraw consent (where applicable), which may limit Site use.
• File a complaint with the Office of the Privacy Commissioner of Canada if unsatisfied.

To exercise these rights, contact us at the details below. We will respond within 30 days (as per PIPEDA).

8. Children’s Privacy

Our Site is not intended for individuals under the age of 19 (Ontario legal gambling age). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

Email: concierge@alacartecasino.com

We are committed to resolving any concerns in a fair and timely manner.